We are happy to issue a full refund to the method of payment used to purchase (no exchanges or store credit) if contacted within 7 days of receipt of item and if the item still retains its original tags (if applicable) and packaging. The return shipping cost is the responsibility of the customer.
If you need to initiate a return with us, please email us at firstname.lastname@example.org and we will reply to you with our super easy Return Authorization Form. We will not be able to process returns that do not include our Return Authorization Form.
Returns may take up to one week from the day we receive the item back to process.
Mystery items, items purchased using a coupon code, capsule collections and sale items are all FINAL SALE. Other items listed as FINAL SALE are also not returnable.
Shipping is a flat rate $8.75 per package. We work hard to get your packages shipped out next day, but sometimes life happens (hello four (4) boys!), so we ask that you give us 2-3 business days to get your items shipped.
Depending on the size, weight & destination of the package, the order will ship either USPS First Class, USPS Priority, or FedEx Home Delivery. You will receive tracking information as soon as it ships!
Any questions about shipping, please contact email@example.com.
Local Pick Up policy
We do offer local pickup at our storefront, Six Turtles Boutique. Six Turtles is located at 833 Pennsylvania Ave. in downtown Sheboygan.
Items purchased for local pick up are ready within 24 hours of ordering & can be picked up during normal store hours.
We do require the person picking up the items to either have a copy of the order or to provide proof of identification that they are who ordered the items.
Items not picked up within 30 days will be charged shipping & mailed out.